Warranty

Last updated: November 12, 2026

Every console we sell is backed by a warranty. The length depends on the condition grade.

New

Factory sealed

Brand new and factory sealed in the original packaging.

Manufacturer warranty

Sealed

Refurbished A

Like new

Like new with no visible marks. Fully tested, cleaned and data-wiped.

12-month warranty

Tested by Phantum Nine

Refurbished B

Light scuffs

Light scuffs or minor marks you may notice up close. Fully tested, cleaned and data-wiped.

6-month warranty

Tested by Phantum Nine

Used C

Visible wear

Visible wear such as scratches or scuffs. Fully working, tested and data-wiped.

90-day warranty

Tested by Phantum Nine

What’s covered

  • Hardware faults that happen during normal use: power, display output, disc drive, storage, fans, ports, Wi-Fi and Bluetooth.
  • Included controllers for the same period as the console.

What isn’t covered

  • Accidental damage, liquid damage, drops or cracked screens.
  • Damage from unauthorized repairs, modding or opening sealed components.
  • Account bans, software issues and cosmetic wear after delivery.
  • Consumables such as thumbstick caps and batteries that degrade with normal use, beyond the first 90 days.

How to make a claim

Email support@phantumnine.com with your order number, a description of the fault and a short video if possible. We’ll troubleshoot with you first, then send a prepaid label if it needs to come back. We repair, replace with an equivalent unit, or refund at our discretion.

Discontinued, limited and collector items

Discontinued and limited-edition hardware is sold as sealed collector’s pieces. Because these items may be older than the manufacturer’s warranty period, the manufacturer may not cover them. If one doesn’t work when you first open it, tell us within 14 days of delivery and we’ll replace it or refund it.

Trading cards and collectibles

Trading cards, sealed card products and other collectibles aren’t covered by a warranty. They are sold in the condition, or with the grade, shown in the listing, and our returns policy applies.

New, factory-sealed items are covered by the manufacturer’s warranty. We’re happy to help you start a manufacturer claim. These terms are in addition to your statutory rights.