Last updated: November 12, 2026
This policy explains what personal information Phantum Nine LLC (“Phantum Nine”, “we”) collects through this website, why, and your choices.
What we collect
- Orders: name, email, phone, billing and shipping addresses, and order history.
- Bitcoin payments: handled by our own payment server (BTCPay Server). We see the amount, the time, the transaction ID and the Bitcoin addresses involved. We never receive your wallet’s private keys or seed words. Bitcoin transactions are recorded permanently on a public blockchain, which we can’t change or delete.
- Card and PayPal payments (when available): processed by those payment providers. We don’t see or store full card numbers.
- Refunds: the Bitcoin address you give us for a refund.
- Trade-ins: contact details, address, device details and the photos you upload.
- Newsletter: your email address and consent, if you subscribe.
- Website usage and security: cookies needed for the cart, checkout and your account, and security logs (such as IP addresses and login attempts) kept by our website firewall. We don’t currently use advertising or analytics cookies; if we add them, we’ll update this policy and ask for consent where the law requires it.
How we use it
- To process, ship and support your orders, refunds and trade-ins.
- To prevent fraud, meet legal duties (such as tax records and sanctions rules) and keep the store secure.
- To send marketing emails, only if you opted in. Unsubscribe anytime.
- To improve the site.
Who we share it with
Shipping carriers (USPS, UPS, DHL), our hosting provider (Hostinger), our email delivery provider, payment providers when you use them, our tax calculation service, and authorities when the law requires it. We don’t sell your personal information or share it for targeted advertising.
Where your data is stored
Our website, database and payment server run on servers in Germany (European Union), operated by Hostinger. Some of the providers above, such as US shipping carriers, are in the United States and receive the details they need to deliver your order.
Your rights
If you’re in the UK or EU, you have rights to access, correct, delete or export your data, to restrict or object to processing, and to complain to your data protection authority. Depending on your US state (for example California or Florida), you may have rights to know, delete or correct your information and to opt out of its sale or use for targeted advertising (we do neither). We honor these requests from all customers.
Retention
We keep order and payment records as long as needed for tax and legal obligations (usually 7 years), security logs for up to 90 days, and trade-in photos for up to 12 months after the trade-in is completed.
Children
This store is not directed at children under 13, and we don’t knowingly collect their information.
Contact
To make a request or ask a question, email support@phantumnine.com.