Orders & payment
What payment methods do you accept?
Right now we accept Bitcoin (on-chain). Choose Bitcoin at checkout and you get a payment page with a QR code and the exact amount of BTC to send. That amount is locked for 30 minutes. Your order is confirmed after 1 network confirmation, which usually takes 10 to 60 minutes. Card and PayPal payments are coming soon. All prices are set in US dollars.
How do refunds work if I paid with Bitcoin?
Approved refunds are paid in Bitcoin, to a Bitcoin address you give us. We refund the US dollar value of the refunded items, converted at the exchange rate on the day we send the refund, and we pay the network fee. See our returns policy.
Can I see prices in my currency?
Yes. Use the currency switcher in the header to see approximate prices in CAD, MXN, GBP, EUR or AUD. Your order is always charged in USD, and your bank sets the final exchange rate.
Why is my order on hold?
For your security, some large international orders where the billing and shipping addresses differ are reviewed by our team before shipping. We may email you to confirm a few details. This usually takes less than 1 business day.
Shipping
How fast do you ship?
US orders ship in 1 to 2 business days. International orders ship with DHL Express or UPS and usually arrive in 3 to 10 business days.
Is US shipping free?
Yes, on orders over $99. Smaller orders ship at a flat rate shown at checkout.
Will I pay import duties?
International orders may be charged import duties and taxes on delivery. These are set by your country and collected by the carrier, and they are not included in our prices.
Do I need to sign for my delivery?
Orders over $300 ship fully insured and need a signature on delivery.
Condition & warranty
What do the condition grades mean?
New is factory sealed. Refurbished A is like new with no visible marks. Refurbished B has light scuffs. Used C shows visible wear. All pre-owned grades are fully tested and working. See our Condition Grading Guide.
What warranty do I get?
New units carry the manufacturer warranty. Refurbished A has 12 months, Refurbished B has 6 months and Used C has 90 days with Phantum Nine.
Are pre-owned consoles reset?
Yes. Every unit is fully data-wiped and reset to factory settings, and any previous accounts are removed.
Returns
What is your return policy?
New items can be returned within 30 days if unopened. Refurbished and used items can be returned within 14 days. Trading cards and sealed card products can be returned within 14 days if unopened, and graded cards if the slab is undamaged. The buyer pays return shipping unless the item is faulty. Read the full returns policy.
Are trading card grades and pack contents guaranteed?
Graded cards are graded by independent companies such as PSA, BGS and CGC, and we sell them exactly as slabbed. Sealed boxes and packs are sold factory sealed, so we can’t guarantee what’s inside.
Trade-ins
How does trade-in work?
Get an instant quote online, ship your console free with our prepaid label (US only), and we pay you by PayPal or store credit with a 10% bonus after inspection.
Still stuck? Email support@phantumnine.com or use our contact form.