Returns & Refunds

Last updated: November 12, 2026

We want you to love your new hardware. If something isn’t right, here’s how returns work.

Return windows

  • New (sealed) items: 30 days from delivery, unopened and in original packaging.
  • Refurbished A, Refurbished B and Used C: 14 days from delivery, in the same condition you received them with all included accessories.
  • Sealed trading card products (boxes and packs): 14 days from delivery, with the factory seal and shrink wrap intact. Opened products can’t be returned.
  • Graded cards: 14 days from delivery, with the slab undamaged and untampered and the grading label unchanged.
  • Ungraded cards: 14 days from delivery, in the same condition and sleeve you received them in.

Return shipping

The buyer pays return shipping unless the item is faulty or we sent the wrong item. For faulty or incorrect items, we send you a prepaid label.

How to return

  1. Email support@phantumnine.com with your order number and reason for return.
  2. We reply with return instructions and an RMA number within 1 business day.
  3. Pack the item securely with all accessories and write the RMA number on the outside of the box.
  4. We inspect returns within 2 business days of arrival.

Refunds

Approved refunds are sent within 5 business days of inspection. Original shipping charges are refundable only if the item was faulty or incorrect.

Bitcoin payments: Bitcoin transactions can’t be reversed, so we refund in Bitcoin to an address you give us. We refund the US dollar value of the refunded items, converted at the exchange rate on the day we send the refund, so the BTC amount may differ from what you originally sent. We pay the network fee. Please double-check the address: we can’t recover a refund sent to an address you gave us by mistake.

Card and PayPal payments (when available) are refunded to the original payment method. Your bank may take a few extra days to show it.

What we can’t accept

  • Opened new items, unless faulty (these are covered by the manufacturer warranty).
  • Opened booster packs, boxes or other sealed card products.
  • Graded cards with a cracked, scratched or tampered slab, or a changed label.
  • Items with damage, missing parts or signs of misuse that weren’t present when shipped.
  • Consoles with a new account lock, ban or parental-control lock. Please sign out of all accounts before returning.

Faulty after the return window? See our warranty. These terms don’t affect your statutory rights.