Last updated: November 12, 2026
United States
- Orders ship from our US warehouse within 1 to 2 business days (Monday to Friday, excluding holidays).
- Free shipping on orders over $99. Smaller orders ship at a flat rate shown at checkout.
- We ship with USPS and UPS. You get a tracking link by email as soon as your order ships.
- Orders over $300 ship fully insured and require a signature on delivery.
International
- We ship to most countries with DHL Express and UPS. Delivery usually takes 3 to 10 business days after dispatch.
- Shipping costs are calculated at checkout based on your destination.
- Import duties and taxes may be charged on delivery. They are set by your country, collected by the carrier and are the customer’s responsibility.
- All orders are charged in US dollars. Prices shown in other currencies are approximate.
- Some large international orders are reviewed by our team before dispatch to protect against fraud.
Countries we can’t ship to
Because of US trade sanctions and export rules, we can’t accept orders from or ship to Cuba, Iran, North Korea, Syria, Russia, Belarus or sanctioned regions of Ukraine (Crimea, Donetsk and Luhansk).
Power and region notes
Consoles ship with a US power cord. Most current consoles have universal power supplies (100-240V), so you only need a plug adapter or local cable. Games and accounts are generally region-free on current consoles, but online services may vary by country.
Lost or damaged parcels
If your order arrives damaged or doesn’t arrive, contact us within 7 days of the expected delivery date at support@phantumnine.com and we’ll make it right.